Brad's Articles

In the dynamic world of hospitality, where guest expectations are continually evolving, technology integration plays a crucial role in delivering exceptional experiences while maintaining operational continuity. However, successfully integrating new technology without disrupting ongoing operations is a complex challenge.

In the dynamic world of hospitality, where guest expectations are continually evolving, technology integration plays a crucial role in delivering exceptional experiences while maintaining operational continuity. However, successfully integrating new technology without disrupting ongoing operations is a complex challenge.

Effective consulting transcends the design of strategic plans; it necessitates active involvement during the implementation phase. With their in-depth knowledge and hands-on experience, SMEs are instrumental in integrating new processes or technologies

Today's cruise ships, often host over 10,000 passengers and crew, demand a more scalable, efficient method to produce the more than 30,000 meals required to satisfy one day’s demand. Traditional scratch cooking is no longer feasible at this scale

Providing an exceptional guest experience is paramount in the highly competitive cruise industry. For a cruise line operating 17 ships, managing the complexities of food service operations across multiple vessels presents unique challenges. Each ship must

Being a leader in integrating technology into cruise operations has resulted in streamlined processes and elevated the level of service, making guest interactions more seamless and personalized while increasing profitability.

Seasonal venues like ski resorts or beach destinations rely heavily on temporary staffing to meet fluctuating visitor demands. These businesses often operate with a small core team during the off-season, ramping up hiring as their peak season approaches. This nature of staffing, especially for events still in their growth phase, requires

In recent years, the appeal of a fully remote work environment has surged, especially for IT companies that can operate entirely online. Moving from a traditional brick-and-mortar office to a remote-only model offers unique opportunities but also presents challenges.

The cruise industry is renowned for its rich traditions and exceptional hospitality, a reputation built on the dedication of a diverse, international crew. As cruise lines evolve,

The hospitality industry has seen a profound digital transformation over the past several decades, evolving from basic, handwritten transactions to sophisticated, AI-driven systems designed to enhance the guest experience. This shift reflects

The guest journey today begins long before guests arrive at their destination. Technology has transformed every stage of travel, creating seamless, personalized experiences that start from the moment someone first considers their trip. By using digital platforms, guests can

With the growing presence of technology in kitchens, maintenance has expanded to cover traditional equipment and a suite of digital tools. Beyond the routine upkeep of stoves, refrigerators, and mixers, kitchens now face the unique challenge of maintaining smart equipment that includes everything from

The fast-paced demands of high-volume upscale dining require a motivated and engaged culinary team, especially in kitchens where technology is integrated into daily operations. While tools like Kitchen Display Systems (KDS) and Point of Sale (POS) systems enhance efficiency, maintaining chef morale

Balancing technology with culinary artistry is essential in high-end dining, where guests seek unique and carefully crafted dishes. While technology offers valuable support, automation must never overshadow the craftsmanship chefs bring to the kitchen.

Security, medical assistance, and community relations are foundational to successfully executing large events. Having the ability to manage these critical elements safeguards the well-being of attendees and staff and fosters positive relationships with local governments and communities.

Technology, staffing, and event operations form the backbone of any large-scale event. Expertise in these areas helps streamline operations, improve efficiency, and