Brad's Articles

Effective consulting transcends the design of strategic plans; it necessitates active involvement during the implementation phase. With their in-depth knowledge and hands-on experience, SMEs are instrumental in integrating new processes or technologies

Being a leader in integrating technology into cruise operations has resulted in streamlined processes and elevated the level of service, making guest interactions more seamless and personalized while increasing profitability.

In the fast-paced world of hospitality, specialized knowledge and expertise are crucial to ensure operational excellence and enhance guest experiences. Subject Matter Experts (SMEs) play a pivotal role in this transformation by providing