Brad's Articles

In the dynamic world of hospitality, where guest expectations are continually evolving, technology integration plays a crucial role in delivering exceptional experiences while maintaining operational continuity. However, successfully integrating new technology without disrupting ongoing operations is a complex challenge.

In the dynamic world of hospitality, where guest expectations are continually evolving, technology integration plays a crucial role in delivering exceptional experiences while maintaining operational continuity. However, successfully integrating new technology without disrupting ongoing operations is a complex challenge.

Today's cruise ships, often host over 10,000 passengers and crew, demand a more scalable, efficient method to produce the more than 30,000 meals required to satisfy one day’s demand. Traditional scratch cooking is no longer feasible at this scale

Providing an exceptional guest experience is paramount in the highly competitive cruise industry. For a cruise line operating 17 ships, managing the complexities of food service operations across multiple vessels presents unique challenges. Each ship must

Being a leader in integrating technology into cruise operations has resulted in streamlined processes and elevated the level of service, making guest interactions more seamless and personalized while increasing profitability.

The hospitality industry has seen a profound digital transformation over the past several decades, evolving from basic, handwritten transactions to sophisticated, AI-driven systems designed to enhance the guest experience. This shift reflects

The guest journey today begins long before guests arrive at their destination. Technology has transformed every stage of travel, creating seamless, personalized experiences that start from the moment someone first considers their trip. By using digital platforms, guests can

Frontline workers are the heartbeat of any service-driven organization, and collecting data from them is crucial for improving operations, enhancing service delivery, and driving innovation. These employees are in direct contact with customers, interact with processes firsthand, and understand the day-to-day challenges that may not be visible at higher levels of the organization. Therefore,

In the modern theme park environment, data-driven decision-making has become a pivotal strategy for improving operational efficiency, enhancing marketing efforts, and ultimately boosting guest satisfaction.

In today’s fast-paced technology-driven world, product innovation and integration in service industries cannot be overstated. As organizations strive to improve service delivery, developing digital solutions that seamlessly support rather than disrupt

In the fast-paced world of hospitality, specialized knowledge and expertise are crucial to ensure operational excellence and enhance guest experiences. Subject Matter Experts (SMEs) play a pivotal role in this transformation by providing

With the growing presence of technology in kitchens, maintenance has expanded to cover traditional equipment and a suite of digital tools. Beyond the routine upkeep of stoves, refrigerators, and mixers, kitchens now face the unique challenge of maintaining smart equipment that includes everything from